Terms of Service

Acceptance of Terms

By accessing our website, engaging our services, or entering into a service agreement with truevectorium SARL, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our services or website.

These terms constitute a legally binding agreement between you and truevectorium SARL. Your continued use of our services indicates your ongoing acceptance of these terms, including any modifications we may make from time to time.

Company Information

truevectorium SARL is a limited liability company registered in Luxembourg, specialising in smart home installation services and home automation guidance. Our company details are:

• Legal Name: truevectorium SARL
• Registration Number: RCSB351497
• VAT Number: LU35214986
• Registered Address: Boulevard de la Pétrusse 9, 9195 Ettelbruck, Luxembourg
• Industry: Construction and Smart Home Technology Services

Services Description

truevectorium provides professional smart home installation services, including but not limited to:

• Smart lighting system installation and configuration
• Climate control and HVAC automation setup
• Security system installation and monitoring setup
• Network infrastructure design and implementation
• Home automation integration and consultation services
• Ongoing technical support and maintenance

All services are provided subject to availability, technical feasibility, and compliance with local building codes and regulations in Luxembourg.

User Obligations

When engaging our services or using our website, you agree to:

General Obligations

• Provide accurate and complete information about your property and requirements
• Ensure safe and reasonable access to your property for our technicians
• Comply with all applicable local laws and building regulations
• Obtain necessary permissions for installations in rented or shared properties
• Pay all fees and charges according to agreed terms

Prohibited Activities

You must not:

• Use our services for any unlawful or unauthorised purpose
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorised access to our systems or data
• Share or distribute our proprietary information without permission
• Misrepresent your identity or provide false information

Service Terms and Conditions

Consultation and Quotation

All projects begin with a consultation to assess your requirements and property. Quotations are valid for 30 days unless otherwise specified. Final pricing may be adjusted based on site conditions or changes to project scope.

Installation and Completion

Installation timelines are estimates based on standard conditions. Delays may occur due to unforeseen circumstances, permit requirements, or changes to project scope. We will communicate any significant delays promptly.

Warranty and Support

We provide warranty coverage on our installation work and offer ongoing technical support. Warranty terms vary by service type and are detailed in individual service agreements.

Payment Terms

Payment terms are specified in individual service agreements and may include:

• Deposit requirements for project commencement
• Progress payments for larger installations
• Final payment upon completion and acceptance
• Late payment fees for overdue accounts

All prices are quoted in Euros (EUR) and include applicable taxes unless otherwise stated. Payment methods and terms are specified in your service agreement.

Intellectual Property

All content on our website, including text, graphics, logos, images, software, and other materials, is the property of truevectorium or its licensors and is protected by Luxembourg and international copyright, trademark, and other intellectual property laws.

Your Rights

You may view, download, and print content from our website for personal, non-commercial use only, provided you retain all copyright and other proprietary notices.

Restrictions

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit our content without our express written permission.

Third-Party Content

Our website may contain content owned by third parties. Such content remains the property of its respective owners and is used with permission or under applicable fair use provisions.

Limitation of Liability

To the fullest extent permitted by Luxembourg law, truevectorium's liability is limited as follows:

Service Limitations

• Our liability for direct damages is limited to the total amount paid for the specific service
• We are not liable for indirect, consequential, or incidental damages
• We do not warrant that services will be uninterrupted or error-free
• Force majeure events are excluded from liability

Website Disclaimer

Our website and its content are provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or timeliness of information on our website.

Third-Party Services

We are not responsible for the performance, availability, or content of third-party services, products, or websites that may be integrated with or linked from our services.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these terms. By using our services, you consent to our data practices as described in our Privacy Policy.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), and implement appropriate security measures to protect your personal information.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Luxembourg, without regard to conflict of law principles. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the Luxembourg courts.

Dispute Resolution

We encourage resolution of disputes through direct communication. If a dispute cannot be resolved informally, it shall be resolved through the Luxembourg court system in accordance with Luxembourg law.

Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under Luxembourg or European Union law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

Either party may terminate service agreements in accordance with the terms specified in individual contracts. These general terms remain in effect until terminated by either party.

Termination by truevectorium

We may terminate or suspend services immediately if you breach these terms, fail to make required payments, or engage in conduct that we determine to be harmful to our business or other customers.

Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions relating to intellectual property, limitation of liability, and governing law survive termination.

Cancellation Policy

Cancellation terms for specific services are detailed in individual service agreements. Cancellation may be subject to fees depending on project stage and resources committed.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

For material changes that significantly affect your rights or obligations, we will provide reasonable notice through email or prominent website notices. We recommend reviewing these terms periodically to stay informed of any updates.

Contact Information

For questions about these Terms of Service or our services, please contact us:

Severability

If any provision of these Terms of Service is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from these terms. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired thereby.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and truevectorium regarding your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and truevectorium.