Privacy Policy

Data Controller Information

truevectorium SARL is the data controller responsible for your personal information. Our contact information is:

• Company: truevectorium SARL
• Address: Boulevard de la Pétrusse 9, 9195 Ettelbruck, Luxembourg
• Phone: +352 27621959
• Email: privacy@truevectorium.top
• Registration: RCSB351497

Data We Collect

The data we collect depends on how you interact with our services. We collect information that you provide directly to us, information we obtain automatically when you use our website, and information from third parties in certain circumstances.

Information You Provide

• Contact Information: Name, email address, phone number, and postal address
• Service Enquiries: Details about your smart home project requirements and property information
• Communication Records: Messages, emails, and call records when you contact us
• Project Information: Technical specifications, installation details, and service history

Automatically Collected Information

• Website Usage: Pages visited, time spent, click patterns, and referral sources
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: See our Cookie Policy for detailed information

How We Use Your Information

We use your personal data for various purposes based on legal grounds including contract performance, legitimate interests, and consent. Here's how we use your information:

Service Provision

• Processing and responding to your service enquiries and consultation requests
• Providing smart home installation services and technical support
• Managing project timelines, scheduling, and service delivery
• Maintaining service records and providing ongoing support

Business Operations

• Processing payments and managing billing for our services
• Improving our services based on customer feedback and usage patterns
• Conducting quality assurance and training activities
• Complying with legal obligations and regulatory requirements

Marketing and Communication

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our smart home installation services
• Legitimate Interests: Website analytics, service improvement, and business communications
• Consent: Marketing communications and certain cookies (where consent is required)
• Legal Obligation: Compliance with Luxembourg law and regulatory requirements

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

Service Providers

• Technology Partners: Smart home device manufacturers and software providers
• Analytics Services: Google Analytics for website performance analysis
• Communication Tools: Email and messaging platforms for customer communication
• Payment Processors: Secure payment handling for service transactions

Legal Requirements

We may disclose your information when required by law, court order, or government authority, or to protect our rights, property, or safety, or that of others.

Cookies and Tracking Technologies

We use various cookies and tracking technologies to enhance your experience and provide our services effectively. For detailed information about our use of cookies, including types of cookies, purposes, and how to manage them, please refer to our comprehensive Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods are:

• Service Records: 7 years after service completion (for warranty and legal compliance)
• Contact Information: Until you request deletion or withdraw consent
• Website Analytics: 26 months (Google Analytics default retention)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR and Luxembourg data protection law, you have several rights regarding your personal data:

Individual Rights

• Access: Request a copy of your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@truevectorium.top or +352 27621959. We will respond to your request within one month and may require verification of your identity.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Certification schemes and codes of conduct

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice through email or other communication methods.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable law.